Effective date: August 26, 2026
This Policy explains how SoMusicAI handles cancellations, credit restoration, refund requests, unauthorized or duplicate charges, payment disputes, and fraud for products purchased through SoMusicAI.com.
It forms part of our Terms of Service. Nothing in this Policy limits a refund, cancellation, withdrawal, warranty, or other consumer right that cannot lawfully be excluded.
SoMusicAI sells credits and plan access for AI song generation, vocal and stem processing, track extension, music video creation, and other paid music workflows. Digital access and credits are normally added to your account shortly after the payment provider confirms payment, and credit costs are incurred as eligible requests are processed. Lyric writing, audio conversion, or other tools shown as free do not require paid credits unless the interface clearly states otherwise.
The product details displayed before payment—including price, currency, included credits, validity period, billing interval, and renewal status—form part of your purchase. Unless the checkout page expressly says otherwise:
Unused credits expire at the end of their stated validity period and do not roll over unless the product description expressly says otherwise.
You may cancel a monthly subscription through the available billing portal or by emailing [email protected] from the address associated with your account. Submit the request before the next renewal date. Cancellation takes effect for future billing; you ordinarily keep access to the credits already purchased until their expiration date.
Cancellation does not automatically refund the current or a previous billing period. Annual plans and one-time packs do not recur and therefore do not need to be cancelled.
If a renewal is charged after a cancellation was properly completed before the renewal deadline, contact us with the cancellation confirmation so we can investigate.
We review refund requests individually. A cash refund or payment reversal may be available when:
We may first offer to activate the order, restore missing credits, repair access, or correct the billing error when that fully resolves the issue and applicable law permits it.
For an unauthorized transaction, notify your payment provider and contact us as soon as possible. We may ask for the account email, order number, payment date, amount, and information reasonably needed to confirm the request. Do not send a full card number or security code.
Except where law requires otherwise, refunds are normally not provided for:
Use of some—but not all—credits does not ordinarily entitle you to a proportional cash refund for the unused balance. We may grant a discretionary credit or refund in an exceptional case, but doing so once does not create an obligation to do so again.
Digital credits and generation access may be supplied immediately after purchase. In some countries, you may have a statutory cancellation or withdrawal period unless you expressly request immediate performance and acknowledge the effect on that right. Any such right applies according to local law and the consent, disclosure, and usage records associated with your checkout.
Statutory remedies for a service that is not supplied, is not as described, or fails an applicable legal guarantee remain available where they cannot be waived. Contact us so we can assess the order under the law that applies to you.
A song, stem-separation, vocal-removal, track-extension, or music-video request can fail or be blocked because of provider downtime, a safety filter, an invalid or unsupported file, queue load, network failure, account restriction, or model behavior.
When our records confirm that a paid request failed before a usable result was delivered, the Service may automatically restore the charged credits. If restoration does not occur, contact us with the creation identifier and approximate time. Credit restoration, rather than a cash refund for the underlying plan or pack, is normally the appropriate remedy for an isolated failed request.
A pending or delayed request is not automatically a failed request. A technically completed song, stem, extension, video, or other result is not considered failed solely because it contains artifacts, imperfect separation, unexpected lyrics or vocals, or differs from your creative expectation. You remain responsible for reviewing AI-generated results.
Email [email protected] from the address associated with your account and include:
Submit the request promptly after discovering the issue. We may verify account activity, order status, credit use, generation logs, cancellation timing, support history, and payment-provider records. We may deny or limit a request that cannot be verified, is inconsistent with usage records, or involves abuse, while preserving rights required by law.
Approved refunds are normally returned to the original payment method. The payment provider and financial institution control when the funds appear. Taxes and processor-handled amounts are refunded only to the extent supported by the processor and required by law.
Contact us before opening a chargeback when practical so we have an opportunity to correct an access or billing issue. Filing a payment dispute may require us to restrict the disputed credits or account while the processor reviews the claim, preventing further use of value that may be reversed.
We may provide the payment processor, bank, or card network with relevant order, login, cancellation, generation, credit-use, policy, and communication records. We will disclose only information reasonably relevant to the dispute.
A good-faith dispute does not by itself violate our Terms. Knowingly false information, repeated use followed by dishonest chargebacks, use of stolen payment methods, or coordinated dispute abuse may result in termination and recovery of losses where permitted by law.
We may review orders and account activity for stolen payment methods, unauthorized access, false billing details, promotion or referral abuse, account sharing or resale, multiple-account evasion, automated generation abuse, API misuse, safety circumvention, unauthorized use of copyrighted recordings or identifiable voices, or other suspicious activity.
We may delay fulfillment for verification, decline an order, reverse improperly issued credits or referral rewards, restrict payment methods, suspend access, or terminate accounts where reasonably necessary to prevent fraud or protect the Service. Serious payment fraud, deceptive voice impersonation, rights abuse, security attacks, or other illegal activity may be reported to relevant payment processors, platforms, rights holders, or authorities where appropriate.
Fraud controls may make mistakes. Contact us if you believe an order or account was incorrectly restricted.
We may update this Policy to reflect product, payment, fraud, or legal changes. The revised version applies from the effective date shown above. A change will not retroactively remove a mandatory right that applied when you purchased.
For cancellations, billing errors, refunds, unauthorized charges, or payment disputes, contact [email protected].